To check the status of your order, please log into your account here.

If you have not registered for an account, you can do so here using the email address associated with your most recent order.

If your order is processing, you can cancel it online before it ships. To ensure all orders are processed in a timely manner, the window to cancel is approximately one hour.

To cancel your order, follow the below steps:  

1. First, log into your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order. 
2. Within the Order History section, find the corresponding order number and select “View or Manage.”
3. Scroll to the “Support” section on the order details page and select the “Cancel” option. If the cancelation option is unavailable, please contact our Client Services team for further support.
4. Then select “Confirm Cancelation” to submit the cancelation.
5. If your cancelation is successful, you will receive a confirmation email shortly after. Please note that your payment method may reflect a pending charge; funds will become available once your bank releases the hold.

If your order is processing, you can change the shipping destination before it ships.
To change your shipping address, follow the below steps:

1. First, log into your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order. 
2. Within the Order History section, find the corresponding order number and select “View or Manage.”
3. Scroll to the “Shipping Address” section on the order details page and select the “Change Address” option.
4. Enter your new address details and select "Confirm Updated Address."
5. Once completed, your new address will be updated. Due to tax regulations, changes to shipping address must be within the same state. 

At this time, we are unable to accommodate product changes on an order; if you selected the incorrect product, please reference the cancelation guide above.

If you are unable to locate your order confirmation, please check your spam or junk mail. If you still are unable to locate the email, please contact Client Services.

Once your order ships, you will receive a confirmation email with corresponding tracking information. The tracking number and progress can be found within the order details in your account, or on the carrier’s website.

Our standard order processing time is up to five business days. Delays may result from payment authorizations, product availability, or customs processing, which could lead to longer delivery times.

Free shipping is applicable in the contiguous United States for orders exceeding $150 USD.

If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours.

If you still have not received your order after this window has passed, please reach out to Client Services.

If your package has been returned to our warehouse, please contact us for further assistance.

If you believe your garment arrived damaged or defective, please contact us within 14 days of purchase.

Include clear photos and a description of the issue for review.

Each case is handled with care and intention.

Approved items will be eligible for exchange or store credit.

ELIGIBLE MERCHANDISE MAY BE RETURNED WITHIN 14 DAYS OF DELIVERY. REFUNDS ARE ISSUED AS FUMÉE D’ÂME STORE CREDIT ONLY, EXCLUDING ORIGINAL SHIPPING COSTS.

AN $8 RESTOCKING FEE WILL BE DEDUCTED FROM EACH RETURN.

ITEMS MARKED “FINAL SALE” ARE NON-REFUNDABLE.

ALL INTERNATIONAL ORDERS ARE FINAL SALE.

CONTACT US TO BEGIN THE RETURN PROCESS.

EXCHANGES ARE ACCEPTED WITHIN 14 DAYS OF DELIVERY FOR DOMESTIC ORDERS ONLY.

GARMENTS MUST BE IN ORIGINAL CONDITION WITH ALL TAGS ATTACHED. EACH REQUEST IS REVIEWED INDIVIDUALLY.

ALTERNATE SIZES OR STYLES WILL BE OFFERED, SUBJECT TO AVAILABILITY.

ALL INTERNATIONAL ORDERS ARE FINAL SALE.

Contact us to initiate your exchange.

STORE CREDIT IS ISSUED FOR APPROVED RETURNS ONLY. ALL GARMENTS ARE INSPECTED UPON ARRIVAL TO ENSURE ELIGIBILITY.

ONCE ACCEPTED, CREDIT IS APPLIED DIRECTLY TO YOUR ACCOUNT, WITH CONFIRMATION SENT VIA EMAIL.

STORE CREDIT IS NON-TRANSFERABLE AND EXCLUSIVE TO THE ORIGINAL ACCOUNT.

STORE CREDIT DOES NOT EXPIRE.

All restocks are available on a first come first serve basis. Please note product restocks are not guaranteed and are dependent on product availability.

To find the care instructions for a product check the item description tab. For questions about specific garment care, please contact our Care Team.

All garments are wrapped in custom packaging. For gifting requests, contact client services prior to checkout.

Fumée d’Âme store credit is available through approved returns. We do not currently offer general gift cards.

Yes. For personalized assistance, please contact client services. Our team responds within 1-2 business days.

International shipping is limited at this time. Please contact client services to inquire about availability or special arrangements.

Select capsules are reserved for clients with established purchase history or brand alignment.

Access is granted by invitation only.

To be considered, subscribe to Studio Admission — our private transmission of early access, capsule entries, and internal notes.

Submission does not guarantee access. All admissions are reviewed with discretion.

Fumée d'Âme's position is absolute: human dignity is non-negotiable.

Modern slavery persists in forced labour, debt bondage, child labour, and trafficking. Fashion's global supply chains face particular vulnerabilities. We act accordingly.

We maintain:

• Exclusive partnerships with verified ethical suppliers
• Uncompromising standards for all manufacturing partners
• Systematic verification through independent assessment
• Expert teams trained in identification and response
• Transparent channels for continuous improvement

No exceptions. No compromise.

Authorized by Fumée d'Âme Directors. Annual review ensures continuous elevation of standards.